Privacy Policy

1. About Us

Posie ("us", "we", or "our") operates www.weareposie.com.au (the "Site"). We are committed to protecting your privacy in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Personal Information We Collect
To process your orders and improve your shopping experience, we collect:
  • Identity & Contact Data: Your name, delivery address, billing address, email address, and phone number.
  • Transaction Data: Details about the candles and accessories you purchase from us and payments processed (excluding raw credit card data, which is handled securely by our payment processors).
  • Technical & Usage Data: Your IP address, browser type, device information, and how you navigate our Site.
3. How We Collect Your Information
We collect personal information directly from you when you:
  • Purchase product through our online store.
  • Create a customer account or save a wishlist.
  • Sign up for our newsletter to receive candle care tips or product updates.
  • Contact our customer service team with queries.
  • Browse our Site via automated tracking tools like Google Analytics.
4. Google Analytics & Cookies
We use Google Analytics to understand how visitors interact with our online store.
  • Data Collected: Google Analytics uses cookies to collect standard internet log information and visitor behavior details (such as time spent on site, pages viewed, and geographical location).
  • Purpose: This data helps us optimize our website layout, track inventory demand, and improve our candle marketing campaigns.
  • Anonymity: The information generated by the cookie is typically transmitted to and stored by Google on servers in the United States. It does not identify individual users.
  • Opt-Out: You can opt-out of having your activity available to Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
5. Why We Use Your Information
We use your information to:
  • Fulfill, pack, and ship your candle orders.
  • Send you order confirmations, tracking details, and customer support updates.
  • Analyze website performance and consumer trends via Google Analytics.
  • Send marketing communications (if you have opted in), which you can unsubscribe from at any time.
6. Disclosure of Personal Information
We do not sell your information. We only share data with essential third parties to run our store, including:
  • E-commerce & Payment Platforms: Providers who securely host our store and process payments.
  • Delivery Partners: Courier services to deliver your orders.
  • Analytics Providers: Google, as outlined in Section 4.
  • Overseas Disclosures: Some data collected via Google Analytics or global software applications may be stored on servers located outside of Australia, primarily in the United States.
7. Data Security
We implement strict digital safeguards to protect your information. Because online orders involve financial transactions, we ensure our checkout uses Secure Sockets Layer (SSL) encryption.

8. Your Rights & Contact Us
You have the right to access, correct, or request the deletion of your personal information. For any questions regarding this policy, please contact us at:

9. Changes to this policy 

We may update this Privacy Policy without notice from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. 

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